Privacy Policy

Depending on how you interact with our website, you may voluntarily provide certain personal and delivery details:

• Customer Contact Details: Full name, delivery address, active Pakistani mobile number (e.g. 03xx xxxxxxx), and email address provided during checkout or support inquiries.
• Order Preferences: Selected toy variants, personalized gift notes, recipient addresses, and delivery landmark instructions.
• Support Inquiries: Messages, photographs of parcels (e.g., for damage assessment during returns), and feedback shared via WhatsApp or our Contact Us form.
• B2B Wholesale & Custom Plush Details: Company name, business registration, tax identifiers (NTN/STRN if provided), delivery location, sample briefs, and estimated order quantities.

Tohfa Ghar collects and processes customer information exclusively for legitimate retail, fulfillment, and customer service operations:

• Order Verification & Dispatch: Verifying delivery addresses, contacting recipients for order confirmation, and dispatching packages via courier.
• Delivery Coordination: Handing over essential recipient details (name, address, mobile number) to authorized Pakistani courier logistics partners.
• Customer Care: Answering questions about product suitability, tracking parcels, and coordinating exchanges or returns.
• Service Updates: Notifying customers about changes in delivery scheduling, order progress, or stock availability.

To provide a responsive, instantaneous shopping experience without requiring mandatory account creation, our current website uses client-side browser storage (HTML5 localStorage):

• Shopping Cart: Selected product IDs, quantities, and chosen options are stored in your local browser so your cart remains intact between page views.
• Wishlist: Saved plush and toy IDs are stored locally on your device so you can easily review your favorites upon returning.
• Checkout Form Data: Contact and shipping information entered into the checkout view is processed in your browser session for form validation and order review.

Note: Local browser storage stays directly on your device. It is never sold or shared with advertising networks, and you can clear it anytime through your browser settings.

The Tohfa Ghar website currently features a frontend preview of the Customer Account dashboard, including login, registration, order history, and saved address layouts.

In compliance with frontend security standards, live customer credentials, passwords, and order histories are NOT stored in browser storage. Real authentication, secure password hashing, and encrypted profile storage will be implemented in the upcoming backend release.

Note: Until backend authentication services go live, all account screens remain in preview mode, and customer passwords are never retained or saved on the client device.

Our current website does not deploy invasive tracking cookies, third-party behavioral profiling trackers, or cross-site surveillance technologies.

Standard technical session cookies or basic, privacy-conscious performance analytics may be introduced in the future to gauge website performance, identify broken links, and measure page load speeds across Pakistani mobile networks. When analytics are connected, details will be reflected in this policy.

Tohfa Ghar operates primarily on Cash on Delivery (COD) and direct bank transfer arrangements for retail orders within Pakistan.

• Cash on Delivery: Cash is collected directly by courier delivery personnel upon doorstep handover. No payment credentials or bank details are collected on our website.
• Direct Bank Transfer / Mobile Wallets: When customers opt for bank transfer, payments are made directly through their respective banking apps or mobile wallet portals (e.g. JazzCash, EasyPaisa). Tohfa Ghar does not request, view, or store customer debit/credit card numbers or online banking passwords.

We do not sell, rent, or trade customer personal information to third parties. We share limited customer data strictly as required for fulfillment:

• Logistics Delivery Partners: Third-party courier companies operating across Pakistan (e.g., Leopards, Trax, PostEx, TCS) receive the recipient name, delivery address, order amount, and mobile number to carry out parcel handover and COD collection.
• Customer Support Channels: Inquiries initiated via official WhatsApp or email links are processed through those service providers subject to their standard operating security.
• Legal Authorities: We may disclose customer details only if required by lawful order, court summons, or official request under the laws of the Islamic Republic of Pakistan.

We take reasonable organizational and technical precautions to safeguard customer information. Our website is served over encrypted HTTPS connections, preventing interception of form inputs during transit.

While we implement industry-standard practices, no internet transmission or electronic storage method can guarantee absolute security. Customers are encouraged to use secure networks and protect their devices when ordering online.

Order communication records and delivery confirmations are retained only as long as necessary to complete fulfillment, satisfy tax and bookkeeping obligations in Pakistan, and assist with any return or exchange requests.

Customers may request the correction or deletion of their contact details by contacting our support desk. Upon verification, we will promptly remove eligible records from active operational databases, subject to statutory record-keeping requirements.

Although Tohfa Ghar creates plush toys and gifts designed for children of various ages, our website is intended for adult purchasers, parents, guardians, and commercial clients aged 18 and older.

We do not knowingly collect personal contact information from children under the age of 13. If a parent or guardian discovers that a child has submitted personal details without consent, please contact us immediately so we can delete the information.

Our website may contain links to external platforms, including Instagram, WhatsApp, courier tracking portals, and logistics partner sites. We are not responsible for the privacy practices, content, or policies of third-party platforms. We recommend reviewing their privacy policies upon visiting.

We may update this Privacy Policy periodically to reflect changes in our operational procedures, technological updates, or regulatory requirements in Pakistan. Revisions will be published on this page with an updated "Last Updated" date.

If you have questions, comments, or requests regarding this Privacy Policy or your personal information, please reach out to our team:

• Support Email: care@tohfaghar.pk
• Helpline: Official helpline pending activation (please use our Contact Us desk)
• Help Center: You can also reach us through our Contact Us page.