Welcome to Tohfa Ghar. These Terms & Conditions outline the rules, rights, and responsibilities governing your use of our website, product purchases, Cash on Delivery transactions, and B2B custom manufacturing enquiries across Pakistan.
These Terms & Conditions govern your access to and use of the Tohfa Ghar website (tohfaghar.pk), mobile interfaces, and related retail or wholesale services operated from Pakistan.
By accessing this website, placing a retail order, or submitting a custom plush enquiry, you agree to be bound by these terms. If you do not agree with any part of these terms, please discontinue using the website.
You may use the Tohfa Ghar website for personal, non-commercial shopping and lawful business inquiries. You agree not to:
Tohfa Ghar takes pride in high-quality stuffed toys, plush companions, baby items, and gifts. We endeavor to display product dimensions, colors, materials, and descriptions as accurately as possible.
Because many of our plush products are handcrafted, hand-stitched, and individually filled in our workshop, slight variations in plush sizing (±1–2 cm), facial embroidery, and subtle fabric shade may occur. Such minor nuances are natural characteristics of plush craftsmanship and do not constitute defective merchandise.
All retail prices listed on Tohfa Ghar are quoted in Pakistani Rupees (PKR) and are inclusive of standard local pricing unless otherwise stated at checkout.
Product availability and promotional prices are subject to change without prior notice. In the rare event that an item is ordered but becomes out of stock or unavailable due to material constraints, our team will promptly notify you to offer an alternative, store credit, or order cancellation.
When you place an order through our checkout system, you will receive an automated order summary. Receipt of an order reference number does not signify final acceptance of your order.
Tohfa Ghar reserves the right to verify customer identity, delivery addresses, and order plausibility before dispatching parcels. We may contact you via WhatsApp or phone call to confirm details before handing parcels to courier partners.
We offer Cash on Delivery (COD) across Pakistan, alongside direct bank transfers and verified mobile wallet payments.
Tohfa Ghar ships orders throughout Pakistan using recognized courier partners. Delivery times and shipping fees depend on delivery location (Major cities: 2–4 business days; Other regions: 3–6 business days).
For complete information on shipping schedules, tracking, and delivery considerations, please refer to our dedicated Delivery & Shipping page.
We want every gift to bring happiness. If your package arrives damaged, defective, or incorrect, you must report it within 48 hours of delivery with photographic evidence.
Exchanges for non-damaged plush items are accommodated if requested within our standard window, provided items remain unwashed, unused, and in their original packaging. For full conditions, step-by-step instructions, and return criteria, please consult our Returns & Exchanges Policy.
Safety is paramount when crafting toys for children. Tohfa Ghar products indicate age recommendations and care instructions where applicable:
When customer account services become fully active, users are responsible for maintaining the confidentiality of their login credentials and account access.
You agree to notify Tohfa Ghar immediately if you suspect unauthorized use of your account. Tohfa Ghar is not liable for losses resulting from shared or compromised user credentials.
All trademarks, logos, brand names, product photographs, editorial copy, plush pattern designs, and visual branding displayed on this website are the intellectual property of Tohfa Ghar or licensed partners.
No material from this website may be copied, reproduced, republished, uploaded, posted, or distributed without prior written consent from Tohfa Ghar management.
Wholesale purchases made by toy shops, corporate clients, schools, and institutional buyers are governed by commercial sales contracts, dedicated invoicing, and confirmed dispatch terms.
Minimum Order Quantities (MOQs), wholesale tiered pricing, and logistics arrangements are negotiated on a per-case basis. For commercial details, please visit our Wholesale & Bulk Supply page.
Tohfa Ghar provides custom plush manufacturing for brands, events, and bulk clients. Enquiries submitted through the website initiate sampling and feasibility assessments.
Custom manufacturing agreements require formal approval of fabric swatches, pre-production prototypes, intellectual property clearances for client logos, advance production deposits, and mutually agreed delivery milestones. Learn more on our Custom Plush Manufacturing page.
Tohfa Ghar strives for high reliability and product quality. However, to the extent permitted by applicable law in Pakistan, the website and its contents are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied.
In no event shall Tohfa Ghar, its directors, employees, or partners be liable for indirect, incidental, punitive, or consequential damages resulting from website downtime, delayed transit times by courier partners, or improper product use contrary to safety instructions.
These Terms & Conditions are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.
Any dispute, controversy, or claim arising out of or relating to website purchases shall first be resolved through good-faith negotiation between the customer and Tohfa Ghar customer support. Unresolved matters shall fall within the jurisdiction of appropriate civil courts in Pakistan.
We reserve the right to revise or amend these Terms & Conditions at any time to reflect operational, legal, or commercial changes. Continued use of the website following published updates signifies your agreement to the modified terms.
For any questions or legal clarifications regarding these Terms & Conditions, please contact us:
Other policies and support pages you may need.
